Realitybasedgroup presents a structured approach to improve customer experience with secret shoppers by focusing on measurable performance standards, consistent evaluation methods, and real customer interactions. Their methodology emphasizes clearly defined goals, targeted behavior assessments, and frequent feedback through detailed reporting. The program incorporates both video and w... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf